Read aloud

Icon: Lobby/corridor/common spaceLobby/corridor/common space

If someone is having trouble in the lobby, hallways, or other areas of the building, ask them what they are having trouble with so that you can respond and help them appropriately.

Image: People in trouble inside the building, such as in the lobby or hallway

Response and consideration for people in trouble in the lobby and hallways

Icon: Blind person
Visually impairedin the case of:
“I don’t know where I want to go, I can’t go there,” etc.
  • Check the user's intentions and guide them if necessary.When doing this, ask the other person to touch your elbow or shoulder and stand half a step in front of them.
Icons: Visual Impairment and SportsVisual impairment and sports

Icon: Physically disabled person ~Standing position~
Icon: Internally disabled personIcon: Mentally disabled person
Physically disabled persons (standing)/internally disabled personsin the case of:
"I get tired easily, so I need a place to take a break."
Mentally handicapped individualin the case of:
"I don't like crowded places" etc.
  • Let's take you somewhere other than the lobby where you can relax.If you don't have the space, please flexibly respond to the situation by partitioning off parts of your office.
Icon: Physical disabilities and sports ~Standing~Physical disabilities and sports ~Standing~
Icons: internal disorders and sportsInternal disorders and sports
Icons: Mental disorders and sportsMental disorders and sports


Icon: intellectually disabled person
Intellectually Handicapped Individualin the case of:
"I can't go to places where there are no information boards", "The information boards are difficult to understand", etc.
  • I used illustrations and colors.Set up easy-to-understand information boards and exhibits.
Icon: Intellectual disability and sportsIntellectual disability and sports

Ideas at the facility

Big, clear, hiragana

For people with low vision or intellectual disabilities, having large, easy-to-understand guide signs will help them avoid getting lost.Make it easier to understand by using furigana for kanji on presentation materials and information panels, and using illustrations such as arrows and red text.

●[Saitama Prefecture Disabled Persons Exchange Center]
We use furigana for kanji, and use arrows, illustrations, red text, etc. to make the information easy to understand.We have also added furigana to the panels using stickers.

Image: Add furigana with stickers

Add furigana with stickers (Saitama Prefecture Disabled Persons Exchange Center)

Image diagram: Easy to understand using arrows

Easy to understand expression using arrows
(Saitama Prefecture Disabled Persons Exchange Center)

Securing flow lines for visually impaired people

Visually impaired people use a white cane or their feet and rely on guiding blocks.Do not leave chairs or other objects near guiding blocks or traffic lines, and do not allow crowds to form.

●[Nagoya City Sports Center for the Disabled]
Ropes are laid down and fixed with vinyl tape, and original guidance blocks (lines) are installed to indicate safe movement routes within the museum.

Image: Handmade flow lines using rope and vinyl tape1 Image: Handmade flow lines using rope and vinyl tape2

Handmade flow lines using rope and vinyl tape (Nagoya City Sports Center for the Disabled)

Do not create rows above braille blocks

If people form a line on top of the Braille blocks, visually impaired people will not be able to move forward.It will be easier to divide the area so that sighted people do not stand on the Braille blocks.

Image: Care is taken to avoid forming rows on the Braille blocksConsideration has been given to avoid forming rows on the Braille blocks.

Easy to understand using illustrations

Explaining equipment using easy-to-understand illustrations will help you use the desired facility correctly.

●[Katsushika City General Sports Center Heated Pool Building]
The depth of the pool is clearly displayed with illustrations.Also, all kanji have furigana.

Image diagram: Illustrated guide to pool depth and precautionsIllustrated guide to pool depth and precautions (Katsushika City General Sports Center Heated Pool Building)

Use cushioning material to prevent collisions

If there are obstacles such as pillars in the path of a visually impaired person, there is a risk of collision.Wrap it in cushioning material to prevent injury in the unlikely event of a collision.

Image: Cushioning material

Communication through facility tours

By frequently visiting the facility, you can find people who are in trouble within the facility.

●[Kyoto City Sports Center for the Disabled]
We patrol regularly and talk to users.Listen to the real voices of users.We are trying to solve problems for users.

●[Fussa City Kumagawa Regional Gymnasium]
During summer patrols, we actively ask users questions such as, ``Are you drinking enough water?''